Privacy Policy

1. Overview

Billing Goat is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our documentation guidance service.

2. No Patient Data Storage

Billing Goat does not retain patient data. Clinical content submitted to the Note Generator or Audit Simulator is processed in-memory, used solely to produce the immediate output, and is not persisted to our databases or logs after the response is returned. Users are prohibited from entering identifying patient information as outlined in our Terms of Service.

3. Clinical Notes

Any clinical notes you work with in Billing Goat exist only in your browser's memory during your active session. No raw or generated notes are persisted to our servers, databases, or any other permanent storage. Once you close or navigate away from a session, the notes are no longer retained.

4. Account Information

When you create an account, we collect your email address and basic profile information necessary to manage your subscription. This data is stored securely and used solely for authentication, billing, and communication about the service.

5. Usage Analytics

We collect anonymized usage analytics to improve the service. This may include page views, feature usage frequency, session duration, and general interaction patterns. Analytics data does not contain clinical content, patient information, or the substance of any documentation you generate.

6. Cookies

Billing Goat uses essential cookies for authentication and session management. We may also use analytics cookies to understand usage patterns. You can manage cookie preferences through your browser settings.

7. Third-Party Services & AI Processing

The Note Generator and Audit Simulator transmit the de-identified clinical text you submit to a third-party AI provider (Anthropic, operating the Claude API) for the limited purpose of rewriting your note to integrate billing-driven treatment evidence, or simulating an audit. Anthropic processes this content under their own terms and does not use API submissions to train their models.

The structured charting tools (v2) do not transmit any clinical content to third-party AI providers and have no clinical-content data retention. All v2 chart construction, billing calculation, and live note preview happens deterministically in your browser.

We use additional trusted third-party services for authentication, payment processing, and analytics. These providers are contractually bound to protect your information and may only use it to provide their services to us. We do not sell your personal information to third parties.

8. Data Security

We implement industry-standard security measures to protect your account information, including encryption in transit and at rest. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

Account information is retained for the duration of your subscription and for a reasonable period after cancellation for legal and business purposes. You may request deletion of your account data by contacting us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. User Responsibility for De-identification

It is the user's responsibility to avoid entering identifying patient information into Billing Goat, particularly when using the Note Generator or Audit Simulator, which transmit the submitted text to a third-party AI provider for processing. Users should paste only the Assessment and Plan portions of clinical notes. Billing Goat's automated identifier stripping is a safety net and does not relieve the user of this obligation.

12. Contact

If you have questions about this Privacy Policy, please contact us.